Director's Message

It is with great pleasure that we announce that Microsoft Canada and The University of Toronto’s Rotman School of Management have come together to create the Rotman Executive Programs Centre for CRM Excellence. The vision behind the Centre is to create a globally-recognized hub for CRM thought leadership, relevant research and education that attracts and engages CRM experts and practitioners from all over the world.

Like all Rotman Executive programs, it will offer academic rigor, current and relevant industry content, a faculty of respected and knowledgeable experts and a focus on developing a community of practitioners.

We invite you to participate in our next class from April 17, 2012 to April 19, 2012. Seating is limited to just 25 leaders, so confirm your spot early.

Dilip Soman Professor of Marketing Corus Chair in Communications Strategy Rotman School of Management, University of Toronto.	Frank Falcone Co-Founder & Executive Program Director, Rotman Centre for CRM Excellence.